Privacy Policy

February 2019

Information

CSH Transport is committed to protecting and respecting your privacy. The information contained in this document is intended to share with you how we collect and process your personal information on occasion; the conditions under which we may disclose information to others and how we keep information secure. We may change this policy over time so please check this page for any updates. By using our website you are agreeing to be bound by this Privacy Policy and in line with the new standards introduced by the European Data Protection law known as GDPR (General Data Protection Regulation).

 

Contact details

If you have any further questions or concerns about CSH Transport’s privacy policy, please contact Chris Haworth, our main point of contact for data protection, or write to:

CSH Transport & Forwarding Ltd

Sett End Road North
Shadsworth Business Park
Blackburn
BB1 2NW

Phone number: +44(0) 1254 660007

Email: gdpr@cshtransport.com

 

Who are we?

CSH Transport & Forwarding Ltd. is a transport, logistics and storage company operating  principally from our head office and warehouses in Shadsworth Business Park, Blackburn, BB1 2NW.

 

CSH Transport is a registered limited company 01410427. Our registered office address is CSH Transport & Forwarding Ltd, Sett End Road North, Shadsworth Business Park, Blackburn, BB1 2NW.

 

What type of information we may collect from you

The personal information we collect might include your name, title, contact address, email address, IP address, telephone number and information regarding what pages on the website are accessed and when. If you are contacting us on behalf of a company, we may also enquire as to your job role. Where we collect data that identifies an individual this is classed as “personal data”.

 

We may also hold information we learn from you, such as job requests, payment transactions, services provided or offered by CSH Transport, any advice or recommendations made, a log of meetings, telephone recordings (where permitted and required for regulatory purposes) complaints and dissatisfaction notes, as well as email exchanges.

 

The above list is not exhaustive and we may from time to time require additional information in order to satisfy our legal and regulatory obligations. Where additional information is required we will provide you with a reasonable explanation of why it is required.

 

How we get the personal information

We obtain information about you through the following instances:

-When you use our website (the type of data we collect when you visit our site may include your login data (including CSH’s Client Portal from April 2019), internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site as well as the types of products and services and searches you conduct to find our website.

-When you sign up to our email newsletter on our website

-When you contact us about our services by email, phone or online through the contact form

-When you apply on a job application form

-When you contact us for commercial enquiries

-When you confirm a storage or transportation job with us we will ask for necessary information including email, phone, website, bank payment details, delivery address, pick up address, full name at delivery address end, full name at pick up address end.

 

Why do we collect personal information

We only collect your personal data where we believe we have a legitimate business interest with you or have a lawful purpose to do so. The following reasons may include but not be limited to:

-You have applied to a position of employment at CSH Transport

-You are actively receiving CSH Transport services from us

-You have consented to receive communications from CSH Transport

-You have a contractual agreement with us

-You have requested information, resources or marketing to be sent to you

-You have a legitimate business interest with us

-You are in employment with CSH Transport

 

What we do with the personal information

We may use your information to:

-Process job orders that you have submitted to the CSH team by phone, email, or via the online client portal (from April 2019)

-To carry out our obligations arising from any contracts entered into by you and us

-Seek your views, comments and feedback on the services we provide

-Notify you of changes to our CSH Transport services

-Notify you of additional CSH Transport services

-Send you communications, which you have requested and that may be of interest to you. These may include information about our services – new and existing, industry news, CSH Transport staff updates, website content

-To provide quotes and testimonials about CSH Transport services

 

We may share this information with:

-Our banks, third-party IT solutions e.g. Sage or HMRC’s digital tax services.

-It is possible we may be required to disclose some information for legal purposes e.g. HMRC, healthcare and pensions.

 

How long do we keep your personal data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity e.g. bank details in order to pay you, or for as long as is set out in any relevant contract you hold with us.

 

We hold your registration information for up to seven years to allow you to register for subsequent events without having to provide all the information again. You have full access to this information and the right to delete it at any time. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

 

Use of ‘cookies’

Like many other websites, the CSH Transport website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, refer to your internet browsers help pages. Turning cookies of may result in a loss of functionality when using our website. You may opt out of Google Analytics by using the following link https://tools.google.com/dlpage/gaoptout?hl=en-GB

 

When do we share personal data

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agent subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the CSH Transport network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with: We work closely with various third-party service providers to bring you a range of quality and reliable services designed to meet the needs of our employees and clients. A list of 3P service providers is available upon request.

 

How we store your information

Your information is securely stored on CSH Transport Ltd.’s dedicated servers using our 3P Cloud service provider. Further information available upon request – please contact gdpr@cshtransport.com

 

How do we secure personal data

When you give us personal information, we take steps to ensure it is treated securely.  Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password (as part of the client portal) which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone – employees should refer to CSH’s Cyber Security Policy and Password documentation or contact gdpr@cshtransport.com for further information.

 

We have put in place adequate, proportionate and appropriate security measures as is required of an authorised firm to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

Your data protection rights

Under data protection law, you have rights including:

-Your right of access – You have the right to ask us for copies of your personal information.

-Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

-Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

-Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

-Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

-Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

-You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at gdpr@cshtransport.com or call +44(0) 1254 660007 if you wish to make a request.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Accurate data

We will make all reasonable efforts to ensure the data we hold on you is accurate and up to date and to correct any inaccuracies that we become aware of. Please help us to comply with our obligations by letting us know of any changes in relation to the data we hold about you. For instance if you change company and email address and telephone number, please let us know. Please email gdpr@cshtransport.com with any information updates.

 

How to complain

If you have any questions about this policy or data protection at CSH Transport, please contact Chris Haworth – gdpr@cshtransport.com

 

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk)

 

Updates of this policy

We will review this policy regularly and update it whenever necessary. We will post such changes on the CSH Transport website.

 

Date of last update: February 2019